Shipping policy
Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order will arrive within 2 to 3 weeks.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. However MOST shipping is FREE with us!
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Nic and Carla Entertainment LLC] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 to 3 weeks of receiving your shipping confirmation email, please contact us at nicandcarla@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at nicandcarla@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.If you have any further questions, please don't hesitate to contact us at nicandcarla@gmail.com